To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
SalesJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Sr. Account Executive will formulate and complete a Service Cloud sales strategy, drive ACV growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and seek to build new relationships in a set of assigned named accounts.
Your Impact:
You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to promote solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.
Responsibilities:
Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers
Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
Demonstrate business from new & established relationships
Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs
Required Skills/Experience:
+10 years of solution selling in software
Extensive background selling Customer Service or Contact Center solutions
Proven experience with selling technology solutions
Consultative/Solution focused selling experience
Strong background selling software/SaaS with outstanding quota attainment history and track record
Desired Skills/Experience:
Objection Handling Skills
Discovery Skills
Planning and Closing Skills
Consistent overachievement of goals
Good written, verbal, and presentation skills
Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
Background working with a CRM system (Salesforce preferred)
Ability to work well as part of an extended sales team
Fluent in Korean with business-level proficiency in English.
Experience in AI (Artificial Intelligence) or AICC (AI Contact Center) is preferred
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.