Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
As an Applications Managed Services Engineer (L3) at NTT DATA, you will play a crucial role in providing top-notch managed services to our clients. Your day will involve proactively identifying and resolving incidents related to packaged application technologies like ErP and middleware, ensuring the seamless operation of business-critical applications. You will be the go-to expert for complex technical challenges and will use your deep technical expertise to deliver exceptional client outcomes.
You will ensure that all assigned technologies within a client's environment are configured, installed, tested, and fully operational. This includes performing necessary checks, applying monitoring tools, and responding to alerts. When issues arise, you will investigate, analyze, and log these incidents with an eye for detail, escalating to third-party vendors when needed.
In this dynamic role, you will also conduct monthly reviews of incidents and service requests, continuously striving to improve the quality of our service. You will provide onsite technical support and field engineering services as necessary, always aiming to optimize work processes and explore opportunities for automation.
Your Responsibilities extend to the management and implementation of projects within the technology domain, delivering on client requirements and timelines efficiently. You will also play a part in executing disaster recovery functions and tests, ensuring that our clients' DATA and systems are always protected.
To thrive in this role, you need to have:
- Extensive experience in an engineering role within a medium to large ICT organization.
- In-depth knowledge of managed services and ITIL processes.
- Exceptional planning skills to manage activities and projects efficiently, taking into account changing circumstances.
- Strong communication skills, with the ability to work across different cultures and social groups.
- Active listening skills and the ability to adapt to changing circumstances.
- A client-first attitude, ensuring positive client experiences from start to finish.
- A positive outlook and the ability to work well under pressure.
- Commitment to hard work and the flexibility to work longer hours when necessary.
- A bachelor’s degree in information technology or equivalent experience.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.