Language-Korean
Shift- Rotational
Location-KL, Malaysia ( Need to relocate, Company will provide visa, flight tickets and 14 days accomodation)
Customer Experience Specialist (Korean Speaker)
What You'll Do:
· Handles and responds to customer enquiries and complaints online chat and/or e-mails
· Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
· Identifies and escalates difficult and complex issues to senior team members
· Maintains a positive, empathetic and professional attitude towards customer
· Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
· Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
· Liaises with external vendors and service operators to fulfil booking changes
· Keeps updated with company procedures and processes
· Shares customer feedback with relevant departments for further improvements
Job Types: Full-time, Permanent
Pay: Up to 29,500,799원 per month
Ability to commute/relocate:
- 서울: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Preferred)
Expected Start Date: 25/08/2025