Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Shift:

Job Description Summary:

Job Objective  

The role is responsible for Customer Service, focusing on customer engagement and order fulfillment. This includes interacting with customers in Korea to manage demand and orders. The role requires close collaboration with the Operating Unit (OU) and Bottlers to understand market trends and demand, delivering an updated forecast through Collaborative Planning, Forecasting, and Replenishment (CPFR). The individual will act as the customer advocate within the plant, representing the "voice of the customer", driving customer satisfaction, and ensuring on-time delivery.

Additionally, as a local vendor management specialist, the role involves executing Material Requirements Planning (MRP) for purchasing local ingredients and packaging materials. The objective is to maintain an optimal inventory level while ensuring cost efficiency. The specialist will also monitor purchase plans and schedules to coordinate with vendors for on-time material delivery.

Key Result Areas

Customer Service

Demand and Order Management

• Process sales orders and forecasts received from customers via Salesforce, ensuring seamless manufacturing initiation and on-time fulfilment.
• Manage the entire order cycle, actively monitoring future demand and improving forecast accuracy in collaboration with OU and Bottlers.
• Lead Collaborative Planning, Forecasting, and Replenishment (CPFR) routines with Bottlers and OU to drive forecast accuracy.

Customer Engagement & Service Review

• Lead monthly demand review meeting with bottler
• Conduct regular customer visits to Bottlers, serving as the key contact between customers and CPS plants.
• Conduct customer surveys to assess and enhance service performance.
• Participate in monthly/quarterly Sales & Operations Planning (S&OP) to assess CPS/Bottler performance, commercialization timelines, new product forecasts, and improvement initiatives.

Complaint Management

• Log and acknowledge all customer complaints within 24 hours.
• Facilitate root cause investigations with CPS teams, provide timely status updates, and ensure follow-through on corrective actions.
• Conduct trend analysis to drive improvements in customer satisfaction.

Operational Excellence & Continuous Improvement

• Support Operational Excellence initiatives and contribute to a Continuous Improvement culture within CPS Korea.
• Represent CPS Korea in Supply Chain DWT, collaborating with other CPS plants and Asia DWT to ensure consistent service levels for Operating Units and Bottlers.
• Represent CPS Korea in the CS related DWT, working closely with other CPS Plants and Asia DWT, to deliver a consistent service level to Operating units and Bottlers.

Local Material

Procurement & Planning

• Manage the local material purchase plan, tracking changes through SAP.
• Place orders for local items (packaging, sole distribution items) based on demand plans.
• For secondary agricultural products (roasted tea, coffee extract, R&G coffee), provide monthly forecasts and place supplier orders to maintain safety stock.

Supplier & Logistics Coordination

• Maintain the source list (PIR) and ensure accurate vendor data.
• Schedule vendor deliveries upon PO issuance, tracking orders to secure on-time delivery.
• Communicate closely with local vendors and internal stakeholders to facilitate smooth inbound logistics operations.

Supplier Performance & Cost Management

• Conduct monthly financial closing for materials.
• Issue SSDR (Supplier Service Defect Ratio) reports for defects, gathering supplier feedback and aligning with relevant teams.
• Continuously monitor supply processes to optimize costs and improve efficiency.
• Follow RS Finance Calendar and support regional standard processes for local material management.

Knowledge & Experience:

• 3+ years of experience in the Customer Service and Supply Chain area – with procurement/operations/SAP S4 HANA experience preferred.
• SAP IBP module experience preferred.
• Strong knowledge on customer communication skill
• Good manufacturing Practices (GMP) knowledge

Education & Professional Qualification:

• Bachelor’s degree. Preferably in Food or Chemical
• Excellent communication and presentation skills
• Strong interpersonal and management skills.

Language Requirements:

• Good communication skill in English and Korean

Skills:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.