Overview
The principal job function of the Field Service Engineer (FSE) is to provide after-sales field technical service support for Bio-Rad’s Laboratory Systems/Equipment. He/She will be the first line technical service support to our customers. His/Her responsibilities include, but not exclusive and effectively the area of responsibilities will be set by the market needs and focus, manage service helpline, provide tele-problem troubleshooting, coordinate in-house technical service, render technical assistance in repair and QC, maintain good service workflow, organize service inventory, ensure traceable service documentation and etc.
How You’ll Make an Impact:
- Diagnose technical problem, with the use of troubleshooting flowcharts and error code.
- Update of service calls into Service database
- Work closely with Customer Technical Support (CTS), Field Application Specialist (FAS) and other Field Service Engineer (FSE) to address, track, execute and proper closure of service requests.
- Prompt and pro-actively provides timely feedback to service requestor; ensure timely closure of service request.
- Work closely customer service/logistic staff to ensure daily requests are met and in accordance to QC procedure.
- Maintain the QC document in the system.
- Perform instrument QC, validation, calibration.
- Perform in-house repair.
- Reconditioning of field returned instruments Ensure all service tools are calibrated on time.
- Adhering to the tracking process of the movement of tools.
- Ensure tidiness of workplace.
- Join the roster with other Field Service Engineer (FSE) to support out of office hour call standby.
- Attend site visit during out of hour’s duty week if it needed.
- Service Documentation
- Customer Relation Management
- Technical Service Handling Capability
What You Bring:
- Bachelor degree in Electronics/Mechanical/Biomedical Engineering (Laboratory Instrumentation and/or Diagnostics Instrumentation).
- More than 7years'+ experience in a relevant position, preferably from Diagnostic Medical, Life Science devices.
- Able to work independently and pro-actively provide feedback.
- Technical knowledge in electronics troubleshooting.
- Excellent customer handling skills in person and over the phone.
- Maintain balanced approach under stressed situations.
- Good organization and documentation skills.
- Excellent technical analysis and problem solving skills.
- Native Korean, Preferred English Skill
Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.
Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.
EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.
Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.
#LI-HM2