Program Lead

Votre rôle

Key Responsibilities:

Program Management (Strategic & Operational Oversight)

• Lead complex, cross-functional program from initiation through delivery, ensuring alignment with strategic objectives.
• Define program scope, goals, milestones, resources, and deliverables in collaboration with stakeholders.
• Monitor program performance, mitigate risks, and ensure quality standards and timelines are met.
• Communicate program status, dependencies, and impacts to senior leadership and external partners.
• Manage project financials, including budgeting, forecasting, and financial reporting, ensuring alignment with business objectives.
• Serve as the primary point of contact for key clients and partners; ensure customer satisfaction and long-term relationship growth.
• Manage internal and external stakeholder expectations and ensure transparent communication at all stages.
• Identify synergies between assigned program and commercial goals to maximize efficiency and outcomes.

Commercial & Business Unit Leadership

• Set-up and maintain a governance to ensure the contract can be executed in the best possible conditions and with the appropriate interlock with the client organization (including meeting plan, escalation paths, communication plans, relationship mapping, reporting structure); on Multi Sourcing Integration (MSI) contracts the governance will also cover the orchestration of the other suppliers contracted by the client.
• Set-up and maintain a CBU core team, including the appropriate experts from different Orange entities, to support the defined governance and to deliver the contractual services. For very large/complex client programs, the CBU Manager will work under the direction and guidance of a designated CBU Director, while for medium complexity client programs, he/she will be the lead of the CBU core team. The composition of the other CBU core team members depend on the complexity, the geographical spread, the volumes and types of activity. If required, the CBU management can also be provided locally / in different regions to regional client representatives.
• Orchestrate the delivery of all required products, solutions and services according to the contract, including all customization and integration services.
• If applicable, ensure the governance includes a focus on innovative solutions that are aligned with the customer’s strategy and long-term requirements.
• Drive for Continuous Service Improvement (ITIL) to proactively improve what is essential.
• Achieve or exceed the gross margins objectives set out in the relevant business case.

Votre profil

Qualifications & Experience:

• Bachelor’s degree in Business, Engineering, or related field (Master’s degree or MBA preferred).
• 10+ years of experience in program management, commercial leadership, or general management roles.
• Proven track record of successfully delivering complex programs and driving profitable business growth.
• Strong understanding of financial metrics, budgeting, and business planning.
• Excellent leadership, communication, negotiation, and stakeholder management skills.
• Proficiency in English language mandatory
• Ability to adapt and perform in different organizational cultures and to work in multinational / international environments
• Specific experience in program and contract execution for network, unified communications & collaboration, security, cloud, Internet of Things, or Multi-Sourcing Integration an advantage
• PMP and ITIL certification preferred.

Key Competencies:

• Strategic thinking and execution
• Financial and commercial acumen
• Strong organizational and prioritization skills
• Problem-solving and decision-making under pressure
• Leadership and team development
• Customer-centric mindset

Entité

Orange Business International

Contrat