(Snr) Manager, Field Process

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.  

ASM is currently recruiting for the position of (Snr) Field Process Manager in Sales and service process function based in Dongtan, South Korea.

As a Field Process Manager, you will report directly to the Director of Field Process and be responsible for delivering exceptional service and value that exceeds our customers' expectations.

Responsibilities:

Customer and Process Support:

• Proactively anticipate future customer needs and understand their perception, along with the associated business impacts. Utilize your in-depth process knowledge to effectively resolve customer issues.
• Foster strong customer relationships by developing and implementing processes that consistently surpass customer expectations.
• Negotiate and influence the opinions of others, both internally and externally, while demonstrating sensitivity to the audience.

Product support(process) and New Product Development :

• Lead Joint Development Programs (JDP) and Joint Evaluation Program (JEP), utilizing your extensive process knowledge and effective communication skills with internal and external stakeholders.
• Provide guidance and leadership to reporting managers in the areas of long-term program strategy and process design.

Customer oriented support leading engagement projects, Process-related Technical Escalation :

• Act as the primary owner of process parts, driving quick resolutions for process-related issues that impact customer uptime.
• Build and develop a team of capable problem solvers who can work independently and collaboratively with other functional groups.
• Ensure visibility to all technical stakeholders and prioritize process-related and technical escalations as top business priorities.

Qualifications:

• More than 10 years of relevant work experience in the semiconductor industry, preferably in PEALD, OR PECVD.
• Strong knowledge of the semiconductor industry and awareness of trends associated with our customers' environments, enabling you to develop and deploy effective customer solutions
• Experienced in building, leading, and growing technical support offerings, including expertise in remote monitoring.
• Skilled in managing teams that support complex instrumentation, applications, and informatics through phone and on-site customer interactions.
• Demonstrate the ability to self-direct and prioritize effectively in a fast-paced environment.
• Excellent verbal and written communication skills (both Korean and English), including the ability to present effectively to large groups and stakeholders.
• Detail-oriented with a proven ability to make decisions that focus on problem-solving.
• Proficient in driving process improvements and achieving results through influence and facilitation in a globally distributed, matrixed operating environment.
• Education: Master degree (Ph.D is preferred)

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.