Global chemical company BASF has been a key player in Korea since entering market in 1954. As a leading foreign company in Korea’s chemical industry, BASF operates eight large-scale production sites across the country. Additionally, the company runs advanced Performance Materials and Electronic Materials R&D Centers, along with two technical centers focused on Computer-Aided Engineering (CAE), Polyurethane, and Personal Care. In 2024, BASF records approximately € 1.1 billion in sales to customers in Korea and employed 1,240 people as of the end of the year. Further information is available on www.basf.com.
Position summary:
- To manage optimum level of inventory for merchandise materials by coordinating with sales and regional planner in line with business policy and guidelines.
- To efficiently manage the order fulfilment processes and handle customers’ inquiries/complaints in accordance with established operation policies and practices in order to secure and enhance business opportunities.
Main Tasks:
1. Merchandize Planning
- Monitor and plan inventory for merchandise materials by reviewing forecast and actual sales status through close communication with local sales account managers and customers.
- Issue timely PR (Purchase Requisition) and follow up with import team and the regional office on the material availability, possible delivery date to ensure timely delivery.
- Check & update ICTP by communicating with controlling services team.
- Communicate with regional planner on material allocation in case of shortages.
- Manage target inventory KPI (DIV, OIV) and taking proper action to reduce aged stock, expiring stock, dysfunctional stock.
- Manage export process for merchandize-through business, and help-out case.
- Coordinate on stock transfer PO & DO for merchandize materials to other BU plants.
- Maintain material master data with correct parameters.
- Ensure compliance to import regulations, EHS requirements, K-REACH registration etc.
2. Customer Service
- Manage sales orders through proactive customer and internal communication e.g. product availability, order status and delivery tracking.
- Support credit management, billing and accounts receivable rollow-up.
- Manage master data maintenance process to ensure effective order management.
- Handle customer complaints via non-conformance management (NCM) system. Actively communicate status, investigation results, corrective actions to customer and ensure on time closure. And capture customer expectations / requirement and feedback to BU / Functions.
- Support implementation of business rules related to customer order management process.
- Provide order status report and monitor customers’ order placement against sales forecast.
- Capture market intelligence from daily interaction with customers and share with the business as appropriate.
Education/Qualifications required:
- University degree or equivalent
- Prefer to have more than 3 years of experience of merchandize planning and customer service in supply chain.
Competencies required:
- Good SAP, APO skills (SD, MM module)
- Proficient in MS office
- Ability to speak Korean and English as business level are required
Contract Period: 1 Year and 6 Months
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