The ROTA (Return Operation & Ticket Associate) contributes to local material availability accuracy by solving issues or preventing them. You work with teams and departments around the globe to ensure the local CS engineers have the parts and tools they need, and can return them when they are done. Large parts of the process are automated, but in case of exceptions and disturbances, you will assist the team to get the engineer the needed parts and tools. In addition, you will support to resolve SAP error from day to day operation thru communication with IT.
You are the main driver for the local field operations team on disturbances, registered and tracked in the ticketing tool which will handle the issue between ASML SAP and 3PL’s WMS. You will support the planners in the local CSCM FO team by performing tasks such as:
- Raise issues with supporting departments
- Master data quality enhancement with Master data department
- Lost in transit, admin corrections
- Interface issues with ASML LSO(Logistics Service Operation) inventory control
- Plan for returns from customer including rigging and special packaging.
- Initiate and manage ticketing from operation
- Work with LSO warehouse manager to driver 3PL performance
- SAP error handling
- Actively work to reduce ineffective stock in the local warehouse.
- Continuous improvement of our operational processes by initiating standardization and automation of our activities
- Meeting defined operational targets on material availability, together with the team.
Education and experience
- Under 3 years’ experience preferred, also new entry level is welcomed.
- An associate degree (전문학사) or higher is required.
- Experience or degree in business admin., supply chain, logistics are preferred.
- Candidates with a career gap are also welcome to apply.
Skills
- Good verbal and written language skills (English + local)
- A strong understanding of SAP or similar production systems
- Strong IT skills including MS office
- An analytical approach to problem solving
- Experience of working in a high tech environment is desirable
- Strong communication skills
Other information
- 육아휴직 대체로 1년 계약직 포지션이며, 정규직 전환을 고려하지 않습니다. 1년 재직이 끝나는 시점에 타 정규직 포지션으로의 지원은 가능합니다.
- 신입, 3년 내의 Junior 레벨 혹은 경력 단절자 모두 지원 가능합니다.
* ASML 해당 공고간 중복지원 불가
* 영문이력서를 포함한 자유양식의 이력서를 하나의 파일로 첨부
* Working Location : 화성 동탄
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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