At Maison Valentino, we embrace a Colleague centric approach, recognizing the individual contributions and behaviors of each as vital to our collective success as a Community and Company. We cultivate global career growth and foster a culture of excellence, dedicated to unlocking the full potential of every Colleague.
Each member of the Valentino Community plays an essential role in ensuring that every challenge is met with mastery, creativity, uniqueness, and care.
- Master the Client Journey
- Create Customer emotion and desire
- Engage existing and prospect clients as per weekly plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments
- Actively participates to the sales in partnership and OTO appointment routine
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
- Ensure product good maintenance, replenishment on the floor
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
- Respect administration and operations procedures.
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each Colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging Colleagues are the bases of our inclusive and multifaceted world.
