Job Mission:
The CRM Coordinator (Fixed-Term Contract) is responsible for supporting key initiatives related to Marketing and Client Experience – customer data quality, clienteling tool enhancement, and CRM communications. This role will play a vital role in testing, validating, and documenting system improvements, while also collaborating closely with cross-functional teams to ensure accurate customer data, effective rollout of new tools, and continuous improvement of the client experience across all touchpoints.
Key Responsibilities:
Review and support on sign off on customer data project testing scenarios to ensure accuracy and completeness before launch
Identify pain points or system gaps during client data testing, and document issues in the product backlog for resolution
Provide support for change management and training initiatives related to the customer data improvement project.
Conduct testing for clienteling tools and gather enhancement suggestions to improve FA / WFJ facing workflows.
Develop the process and follow up on recollection status and report generation
Develop and maintain an enhancement list based on FA / WFJ feedback and user experience pain points.
Support the rollout of C&M Automated Messaging, ensuring proper setup, testing, and business alignment.
Work Experience
Minimum 1~2 years of experiences related to CRM platform or customer data systems (e.g., Salesforce, Salesforce marketing cloud).
Required Competencies:
Strong attention to detail with a problem-solving mindset.
Ability to communicate effectively across cross-functional teams including IT, retail operations, and training.
Familiarity with agile or backlog management tools.
Experience in the luxury, fashion, or retail industry is a plus.
Contract Period
ASAP – December 2025 (6 months)
