- Establish and maintain customer relationships to increase customer satisfaction.
- Handle abnormal issues in customer receipt and make preliminary verification and judgment.
- Ability to describe faults, manage analysis processes, and set up corrective actions with cross-functional teams.
- Contain/isolate defects at the customer site based on risk assessment and preliminary FA analysis.
- Follow up on module assembly processes at customer sites, collaborate with customers to resolve issues, and identify potential risks based on technical expertise.
- Proactively report issues and handle emergency cases independently.
- Summarize customer quality issues and take ownership of resolution in the assigned areas.
- Ensure the quality problem-solving process align with customer requirements.
- Perform other tasks as assigned by supervisors.
- Up to 3 years of customer quality engineering experience in the semiconductor industry.
- Solid understanding of the 8D process, electronic circuits, and semiconductor processes.
- Strong communication skills in English and Korean, with the ability to work under pressure.
- Basic knowledge of image sensor principles is a plus.
- Proficiency in MS Office, with a basic understanding of statistical analysis and strong reporting skills.
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