Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients. We are all in it together to make a difference. Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
Role Overview
We are looking for a Customer Service Specialist to provide front-line support to customers and distributors in Korea. The role involves order processing, handling inquiries, and collaborating with internal teams to ensure smooth operations and excellent customer experiences.
Key Responsibilities
- Manage customer inquiries and ensure prompt, professional responses
- Process sales orders, including customer setup, service agreements, and approvals for capital and consumable orders
- Maintain strong customer relationships and in-depth knowledge of Solta products and promotions
- Handle product/service complaints and ensure timely resolution in line with company policies
- Perform back-office tasks including pricing, billing, account management, and backorder monitoring
- Track and manage demo inventory; support demo requests and logistics for sales representatives
- Collaborate with sales, logistics, IT, and finance teams to resolve operational issues
- Support department goals, KPIs, and process improvement initiatives
- Participate in team projects, share knowledge, and provide training support
- Ensure compliance with company policies, including data protection and internal control requirements
Qualifications
- Bachelor’s degree or equivalent experience in customer service
- Experience in healthcare or medical device industries is a plus
- Business-level English proficiency
- Strong teamwork, positive attitude, and professional approach
- Detail-oriented, resourceful, and flexible
- Experience with BPCS, ServiceMax, Peoplesoft, SAP/JDA, or Microsoft D365 is a plus
- Proficient in MS Office (Word, Excel, Outlook)
Key Competencies
- Customer-focused with excellent problem-solving skills
- Ability to adapt to a dynamic work environment
- Strong organizational skills and attention to detail
- Effective communication and interpersonal skills
- Proactive, innovative, and able to work independently
- Knowledge of and compliance with data protection regulations
We are an Equal Opportunity Employer. EOE Disability/Veteran. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.
