IT Support Technician

• Provide frontline IT support for simulation-based operations.
• Maintain and troubleshoot network systems in coordination with coalition partners.
• Ensure system integrity and security compliance per DoD regulations.
• Assist with hardware/software installation, configuration, and support.
• Document technical issues and provide timely resolutions.
• Monitor system performance and proactively address potential issues.
• Configure and support network connectivity for simulation participants.
• Manage user access and permissions to maintain operational security.
• Provide remote assistance to personnel encountering technical difficulties.
• Train end users on best practices for secure system usage.
• Collaborate with other IT teams to ensure seamless interoperability.
• Support and troubleshoot audio-visual video walls used in the simulation environment.
• Maintain and resolve issues with unified communications tools, including chat, VTC suites, and collaboration platforms.
• Perform Tier 1 Windows desktop support, addressing hardware, OS, and application-related problems.

• Certifications:
• DoD 8570 IAT Level 1–2 Baseline Certification (e.g., CompTIA Security+).
• Computer Environment Certification (e.g., AZ-900, MS-102, Network+, or CCNA).
• DoD 8140 DCWF Code 411 Technical Support Specialist Basic Level Certification (examples include CompTIA Security+, CompTIA A+, and CompTIA Network+).
• Security Clearance: U.S. Interim Secret or above (must be obtained prior to hire).
• Experience: Prior IT support experience in a military or coalition network environment is preferred.
• Other: Ability to travel to and from the work site as required.
• Preferred: Korean language proficiency is a plus.

• This is a temporary position specifically for the duration of the simulation exercise.
• Authorized travel expenses will be covered per contractual agreements.
• Candidates must be able to work in a high-paced operational environment alongside coalition teams.

• Compensation will be hourly and is commensurate with experience. 
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. 
• Tribalco is an equal opportunity employer. 

 Tribalco is headquartered in Maryland and maintains offices in Florida, California, Georgia, South Korea, Germany, Hawaii, Japan, the Marshall Islands, the Middle East, and Africa. For additional information, please visit tribalco.com.