Lead Install Base Engineer

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As a Lead Install Base Engineer at GE HealthCare, you will serve as a key driver in resolving customer complaints, enhancing product quality, and addressing system-level issues. This role provides extensive cross-functional exposure and requires close collaboration with global teams to ensure exceptional customer satisfaction and operational excellence

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• Efficiently address and resolve customer complaints, ensuring prompt support and high levels of customer satisfaction
• Collaborate closely with Global Product Surveillance (GPS), Global Service Part Operations (GSPO), and Service Operations to drive continuous improvement and operational excellence.
• Lead initiatives to improve product quality, streamline maintenance processes, and support the successful launch of New Product Introductions (NPIs).
• Ensure compliance with Environmental Health & Safety (EHS) and regulatory standards.
• Demonstrate knowledge and experience with ultrasound devices.
• Utilize high-level business English skills in communication and documentation.
• Possess a strong engineering background to support technical decision-making.
• Apply data analytics skills using tools such as Microsoft Excel, VBA, and other relevant platforms.
• Demonstrate proficiency in Microsoft operating systems and related software environments.

• Adhere to GE HealthCare’s Quality Management System and applicable regulatory requirements.
• Complete all required Quality and Compliance training on time.
• Identify and escalate quality or compliance concerns promptly.
• Ensure regulatory and quality requirements are met before approving design outputs or deliverables.

• Bachelor’s degree in Electrical, Software Engineering or equivalent experience.
• Minimum 3 years of relevant work experience.
• Strong verbal and written communication skills.
• Proven problem-solving and analytical skills.

• Familiarity with Ultrasound systems or other medical imaging technologies.
• Demonstrated ability to work independently and collaboratively in a cross-functional environment.
• Passion for data integrity and continuous process improvement.