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If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.
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Job Title: Specialist, Project Administration & Order Management- APAC
Location: Seoul, Korea/ Beijing, China
Employment Type: full-time
The job
The Specialist, Project Administration & Order Management- APAC will operate on a wide range of software offers and will act in a multinational environment covering multiple contract types. The person will be in charge of the accuracy of the information managed in the ERP and play a key role in developing and managing an order process, ensuring a high-quality service for our internal (sales force) and external customers.
You will be responsible for the full life cycle of customer orders – from order entry and invoicing through to order closure. This will include processing new customer software orders, maintaining open customer contracts, raising invoices, delivering software.
You will need to demonstrate the ability to organize and manage a number of tasks at the same time to meet deadlines. You will also need excellent verbal and written communication skills to deal with customers, as well as to coordinate with internal stakeholders on contracts and orders information.
Key responsibilities
Order Management Specialist
Maintain 100% validation of Opportunities and manage stage order in salesforce, and actively work with Sales Operations/support team to resolve deviations
End to end process of order entry till invoice & front-end department in customer cash collection (work closely with shared service organization)
Ensure order booking in ERP within deadline
Monitor billing milestone and bill to customer on time
Work with fulfilment team and business to deliver license on time
Provide local perspective on global policies in order to foster continued improvement.
Supply feedback on customer experience to management, sales, and other groups.
Creation and maintenance of master data, customer installed base records, cases, etc. within SAP, Salesforce and/or other systems currently in use.
Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing required information.
Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.
Answer external phone calls and/or other communication requests from customers and assist with requests/questions.
Project Analyst
Review New Project Request Forms from Project Managers to ensure project is compliant for booking and documentation meets mandatory requirements.
Ensure project invoicing in completed in a timely manner, and maintain correct billing milestone in ERP
Assist GS Team with TECO and de-booking process
Implementation of “adjustment to planned cost” in case of actual cost overruns
Review key projects with PM and escalate any potential risk or issues
Monitor cost overrun projects and slow moving projects
Review billing milestone with PM and highlight any slow moving projects
Essential requirements
You will have a solid background in maintaining order and sales records in an international environment together with the ability to analyse sales order related data and have an understanding of the revenue recognition principles and general ledger.
Desired skills
Experience in a similar role
Understanding of tax regulations with regards to invoicing
Understanding business and have ability to review contract and have good understanding about revenue recognition
Proven experience using SAP or Oracle – in particularly using the Contracts and Invoicing transactions
Attention to detail, accuracy and high level of initiative
Ability to work unsupervised as well as part of a team
Proficient user of Microsoft Office
Ability to adapt to a fast-changing working environment
Excellent written and verbal communication and interpersonal skills
Ability to organize and prioritize to meet strict deadlines
Fluent in English
Prior experience in SAP or Oracle is an advantage
Finance at AVEVA
Our team of almost 500 Finance professionals are central to AVEVA’s £1bn+ business. We cover everything from procurement and FP&A to sales forecasting and internal risk management, and we’re playing a leading role in our company’s transition to a subscription-based business model.
AVEVA is laying the groundwork for serious, sustainable growth, meaning there’s a lot for the team to do – and a lot of interesting opportunities. We’ve got a skilled and well-staffed team, strong leadership with a clear vision, and a big role to play in the business’s transformation: it’s a great time to be joining us!
Find out more: https://www.aveva.com/en/about/careers/
AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
