Department Cross Border eCommerce
LevelExperienced (Individual Contributor)
LocationSouth Korea - Seoul
The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
Job Description:
- Design and optimise on seller onboarding process to work most efficiently
- Develop new initiatives and drive the execution to onboarding efficiency
- Conduct a training program for sellers on the seller onboarding process
- Manage campaigns and reward programs for sellers under onboarding program
- Conduct analysis, reports, and case studies to gain insight and identify new improvement initiatives
- Analyse data across each stage of the onboarding funnel to monitor conversion and identify drop-off points
- Leverage data tools such as Excel or Google Sheets to create dashboards and optimise the onboarding process with data-driven insights
Requirements:
- Bachelor’s degree with 1 - 2 years of experience in business development, customer services, or sales is preferable
- Bilingual in both Korean and English to collaborate with different markets across the regions
- Logical thinking and strong problem-solving skills
- Proven track record of success in a sales environment, strong planning, and organisational skills
- Result oriented, self-driven, and strong negotiation skills
- Strong analytical skills and proficiency in Excel or Google Sheets is a plus, especially for tracking onboarding funnel conversion metrics
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