Client Manager (Sustainability)

Great that you're thinking about a career with BSI!

Purpose of the position

• To conduct on-site assessments against the requirements of relevant standards or specifications
• To provide expertise, produce surveillance and initial assessment reports, and make recommendations for certification decisions.
• To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and “Inspiring trust for a more resilient world”

Key responsibilities & accountabilities

• Undertake management system assessments in accordance with BSI requirements.
• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
• Establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.
• Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
• Maintain and develop assessment skills and technical and management system standards knowledge.
• Provide technical support to clients through business development, sales and customer service staff
• Act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and “Inspiring trust for a more resilient world”.

Job Description - Assessor

To conduct various types of audits to work closely with BSI clients to help them improve their performance by assessing their systems and processes against BSI standards

• Prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate
• Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures, and prescribed time frame.
• Maintain overall account responsibility and accountability for nominated accounts to ensure an effective partnership, whilst ensuring excellent service delivery and account growth.
• Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
• Provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
• Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested
• Plan/schedule workloads to make best use of own time and maximize revenue-earning activity.

Qualification and Education (Sustainability)

• Qualifications in academic disciplines of engineering.
• Over five years of work experience, involving management systems, in the sector:
• ➢ preference for relevant information security management systems SRA (Sustainability Report Assurance) and GHGEV, ISO14064, ISO 14067, etc.
• ➢ preference for relevant information security management system: ISO 9001(QMS), ISO 14001(EMS), ISO45001 (OHS)

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.