Responsibilities
About the team The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. We’re seeking a client-focused, analytically driven, and detail-oriented Client Solutions Manager (CSM) to join our Ecommerce Team. As a CSM, you will partner closely with Client Partners to drive revenue by identifying opportunities, leveraging data insights, and delivering consultative solutions for advertisers. This role centers on client education, relationship growth, and campaign success. You will provide strategic recommendations to both clients and internal teams, ensuring campaigns achieve business objectives while optimizing long-term partnerships. Success in this role requires strong client focus, adaptability in a fast-paced environment, and a test-and-learn mindset to uncover the best solutions. Responsibilities: - Act as a trusted consultant, developing and growing relationships with advertisers of all sizes. - Design media plans that align with client KPIs and business goals. - Monitor and analyze campaign performance, proactively recommending optimizations. - Manage complex media projects with multiple stakeholders, timelines, and creative assets. - Drive GMV growth in TikTok Shop by providing strategic analysis and consultative guidance on Shop Ads. - Collaborate with Sales on pre-sale research, strategy, and pitch preparation. - Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices. - Oversee measurement strategies and creative execution for campaigns. - Partner with cross-functional teams to ensure smooth campaign delivery and resolve client challenges. - Gather marketplace feedback to inform product and advertising strategy.
Qualifications
Minimum Qualifications - 3+ years’ experience in digital marketing or advertising. - Bachelor’s degree or higher. - Strong data-driven analytical skills to identify root causes, troubleshoot issues, and evaluate performance. - Hands-on experience with paid ad platforms (e.g., Meta Ads, Google Ads). - Understanding of the advertising ecosystem, including pixel implementation and data tracking. - Fluent level Korean with proficient English communication skills as you will be dealing with both local and international stakeholders. Preferred Qualifications - Sales-oriented mindset with a track record of upselling and revenue growth from existing clients. - Strong stakeholder communication skills. - Passion for TikTok and building innovative solutions from the ground up. - High adaptability and advanced problem-solving skills. - Self-starter with a strong drive to learn and grow.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.