Founded in 1775 as “The Danish Porcelain Factory” under the patronage of Dowager Queen
Juliane Marie, Royal Copenhagen is among the oldest companies in Denmark. Deeply anchored
in craftsmanship, royal heritage and timeless design, Royal Copenhagen is one of the most
luxurious porcelain brands in the world. An innovative approach and steadfast determination
have made Royal Copenhagen a part of Danish cultural history and a true national treasure.
ECOMMERCE MANAGER, KOREA
OUR ROLE
Royal Copenhagen is looking for an eCommerce Manager to join our team in Korea. This key role will lead and develop our eCommerce strategy and activities in this crucial market. Partnering with your colleagues in Retail, Marketing, and Customer Service teams, you will ensure Royal Copenhagen is positioned to capture eCommerce opportunities and drive growth.
Reporting to our Country Manager, Korea, this role will be based at our office in Seoul.
WHAT YOU’LL DO
As our eCommerce Manager, you will lead the daily operations and performance management of our eCommerce business, ensuring a seamless customer experience and driving sales growth. Acting as the main operational counterpart to DTC Retail, you will oversee initiatives that improve performance and keep up with the latest industry developments.
- Oversee and manage daily eCommerce operations to ensure smooth execution and excellent customer service
- Drive sales growth and profitability through effective implementation of digital and omnichannel initiatives
- Serve as the key operational contact for the DTC retail team, ensuring strong cross-functional alignment
- Monitor and track eCommerce performance metrics, analysing data to identify trends and improvement opportunities
- Ensure operational excellence across all eCommerce activities, from order processing to after-sales service
- Support the development and execution of strategic initiatives to enhance the eCommerce offering
- Stay informed about emerging eCommerce trends, technologies, and best practices to inform business decisions
WHO YOU ARE
You bring more than 5 years of proven experience in eCommerce operations and performance management, ideally within a global, matrix environment. Skilled at analysing data, solving challenges, and delivering results, you combine strong commercial acumen with excellent communication and collaboration skills.
- Track record of driving eCommerce growth and operational excellence
- Strong analytical skills to monitor performance and identify improvement opportunities
- Skilled at building productive cross-functional relationships and partnerships
- Experienced with our platform, Shopify, highly preferred
- Highly organized with the ability to prioritise effectively in a dynamic setting
- Resilient, adaptable, and comfortable navigating change
- Positive, proactive mindset with a focus on results
- Bachelor’s or Master’s degree in Business or a related field
- Fully fluent in our working language, English
START YOUR JOURNEY WITH ROYAL COPENHAGEN
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today. A cover letter is not required; your application is enough indication of your interest.
We are committed to protecting your personal data, so we only accept applications through our career website.
With untiring enthusiasm, Royal Copenhagen continuously revitalises itself and its historic aesthetic, time and time again. Won’t you join us?
Read more:
fiskarsgroup.com
Read more:
royalcopenhagen.com