Grand Mercure Imperial Palace, Assistant Room Division Director

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Reporting to the GM, responsibilities and essential job functions include but are not limited to the following:

• Provide strategic leadership and direction for the entire Rooms Division (Front Office, Housekeeping, and Security), aligning departmental goals with overall hotel objectives
• Communicate and direct the execution of services needed to achieve our VOG and LQA goals. Monitoring regular progress directly for the Housekeeping and Laundry.
• Responsible for the accurate monthly forecast Guest Supplies, Cleaning Supplies, Contract Services, Equipment Repairs/ Rental and Complete Laundry forecast & P&L
• Participate in Budget process in support to Director of Rooms.
• Recognized as active member of the Extended Executive Committee who is committed to the ongoing development of our leadership group.
• Oversee employee and leadership development, planning, recruitment, selection and goal setting
• Oversee the effective development and deployment of the rooms division training programs
• Participate in the development and execution of the recruitment and retention strategies for the division
• Building and maintaining positive employee relations, attending monthly communication meetings.
• Ensures appropriate and timely recognition for teams and participate in organizing divisional and hotel recognition events.
• Working closely with Front Office Manager to manage the response to guest concerns as required, including effective and timely follow up.
• Ensure existing environmental initiatives are adhered to, and any new and innovative environmental opportunities are implemented.
• Involved and active within the Service Excellence Committee and Heartist Recognition Committee
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

• Previous experience, 3 to 5 years in a senior department head position within the rooms division, is required
• Strong interpersonal, communication, and problem solving abilities
• Highly organized, goal and results oriented person, with proven ability to execute plans and manage change effectively
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Analytical skills, strength as a developer & a leader of others, creativity and strong planning skills are essential for this position
• Proven ability to achieve goals, multi-task and set priorities based on a constantly changing business environment
• University/College degree/diploma in hospitality and/or business is preferred