Lead Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Location/Division Specific Information

Suseo Office / Customer Excellence focus to improve customer experience, drive process efficiencies and consistency in delivering excellent customer service to our customers.

How will you make an impact?

This role would proceed with sales orders of Chemical Analysis Division (CAD) from order to invoice including communications to the relevant teams and customers.

What will you do?

• Order fulfillment: Processes orders, returns, replacements, debits and credits accurately and timely

• Backlog order management: Reviews all open sales orders and backlog, follows up with relevant supply site contacts to ensure on-time shipments. Informs customers of product delinquency and proposed recovery dates.

• Responds to customer inquiries: About orders, product availability, pricing, shipping, billing (invoices, debits and credits), documentation (proof of delivery, terms of contracts etc.), marketing promotions and sample requests.

• Achieve data: Ensures compliance to company policies and procedures (References SOPs, WINs, and approval processes) accurately and a good record of documentation maintained for audit purposes.

• Incoming calls and inquiries management: All incoming calls are answered professionally, with good phone etiquette.

How will you get there?

Education

• Bachelor’s Degree

Experience

• At least 1+year of Customer Care or related customer-facing roles.

• Knowledge of ERP and SAP experience is preferred.

Knowledge, Skills, Abilities

• Excellent verbal and written communication skills in English and Korean

• Excellent MS Excel skills

• Ability to multi-task in a fast-paced environment

• Self-motivated and strong desire to reach for greater heights of achievements, and volunteer for new challenges without waiting to be asked.

Benefits

• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

EEO

• Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.