We are TransPerfect, the world’s leading language service provider, has been driving global communication for over 30 years since its founding in 1992. With more than 100 offices across six continents and a workforce exceeding 10,000, we deliver top-tier translation, localization, and multilingual creative services.
Our innovative GlobalLink technology streamlines content management, reducing translation costs by up to 50%. Serving industries like Finance, Retail, Hospitality, Customer electronics, Life Science, E commerce, Gaming, and so on. TransPerfect empowers businesses to thrive globally, making it the ideal place for professionals passionate about language and innovation.
We're currently seeking a Client Services Associate to join our Seoul office at TransPerfect.
Office Address: 18 층, 149 Sejong-daero, Jongno District, Seoul.
Overview
The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production.
Job Description
Respond to client requests for new project initiatives through our centralized technology
Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
Where applicable, initiate some project specifics to set the production team/individual project up for success
Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service
Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
Serve as the central point of contact for and liaison between external client contact and internal production staff
Set and fulfill client expectations
Comply with all ISO regulations, processes and procedures
Potentially troubleshoot problem projects
Understand and abide by individual project instructions and effectively communicate to the production team
Investigate client complaints where applicable
Discuss issues with clients and production staff and creatively problem solve to alleviate issues
Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor
Required Skills & Qualifications
Minimum Bachelor’s degree or its equivalent
Professional written and spoken communication skills in English & Korean
Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
Effective time management and ability to multi-task in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a team