Service planning process and solution manager

[Mission/Purpose of the Job]

Service planning process and solution manager leads the global enablement of service logistics planning through the design, deployment, and continuous improvement of processes and digital tools. This role plays a critical part in shaping the future of global service planning, forecasting, and logistics execution by ensuring data-driven decision-making, operational excellence, and strategic alignment across the VSS business divisions

[Main Responsibilities]

• Act as a key enabler and influencer of global service planning strategies.
• Collaborate with regional and global stakeholders to align planning processes with business goals.
• Drive initiatives that improve forecast accuracy, inventory optimization, and service level performance.

• Define, standardize, and continuously improve global service logistics processes.
• Ensure end-to-end process integration across Product Companies (PCs), Customer Centers (CCs), and Distribution Centers (DCs).
• Lead process harmonization efforts to support scalability and agility.

• Ensure VSS planning tools are effectively integrated, adopted, and deliver measurable value.
• Lead global deployment, upgrade, and optimization of key VSS planning and logistics tools:
  • e-Hub – Global repair forecasting tool
  • Syncron – Inventory sizing and service parts optimization tool
  • ETC for business critical new or existing planning & forecasting tools

• Continually drive improvement and develop advanced solutions to reflect the strategic service requirement into multi divisional demand & supply planning tool (Eg. APO, Kinaxis, etc)

• Establish and enforce data governance standards to ensure accuracy, consistency, and transparency.
• Drive automation and digitalization of planning and logistics processes.

• Partners with IT, VTIS, VTBA organizations, and global multidivisional stakeholders to ensure successful tools and process integration.
• Lead change management initiatives to support digital transformation and continuous improvement.
• Act as a global ambassador for service logistics, planning excellence.

• Define and monitor KPIs related to planning accuracy, tool performance, and process efficiency.
• Provide insights and recommendations to senior leadership to guide strategic direction.
• Enable advanced analytics and reporting capabilities to support strategic decisions.

• Mentor a global service team of planning process and tool
• Lead and develop own team’s capability for new digital technology beneficial for business process improvement
• Influence on service organizational capability in service planning, forecasting, and digital tool usage

Experience:

• 10+ years in service logistics, supply chain planning, or process/tool management in a global organization.
• Proven success in deploying enterprise-level planning tools and driving process transformation.
• Experience influencing cross-functional and cross-regional stakeholders.

Technical Skills:

• Advanced MS Excel, Power BI
• Proficiency in Kinaxis, Syncron, SAP ECC6, SAP APO-SNP, MAPICS, e-Hub
• Strong analytical, modeling, and data governance capabilities

Soft Skills:

• Excellent communication, stakeholder engagement, and change leadership
• Ability to Inspire and motivate global, cross-cultural teams to adopt new ideas or approaches.
• Strategic thinking and problem-solving
• Demonstrate a passion for continuous learning and knowledge sharing

Financial Acumen:

• Ability to build business cases including ROI, cost-benefit analysis, and budgeting.
• Understanding of financial modeling and investment justification.

Languages:

• English (mandatory)

Travel:

• Expected travel across Asia, US, and EMEA regions
• Flexibility to work across global time zones to support international teams and stakeholders

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.