Responsibilities
About the team The Global Business Solutions (GBS) team is responsible for the revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At TikTok, our Global Business Solutions (GBS) team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time. Responsibilities The Client Solutions Manager (CSM) develops revenue opportunities with expertise in TikTok product solutions. CSM will be responsible for providing a consultative solution for our clients, using data and analytics and understanding client's KPI. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on client service, ability to thrive in a dynamic work environment, and provide custom solutions for advertisers leveraging our unique suite of ad products. The CSM will play a key role in driving our clients' incremental growth by supporting product solution, vertical solution, and client relationship, together with sales team, agency team and other xfn teams; -proactively managing top clients and building vertical light house cases; -deepdiving vertical trends, by understanding users, markets with data insights. This position is responsible for helping our Apps clients leverage TikTok to achieve their business and marketing goals, in 1 or more industries like gaming, comics, O2O, finance, dating, edu etc. - Manage complex advertising solutions and grow post-sale client relationships and revenue for 3 different vertical clients (Gaming, Media&entertainment, Emerging) - Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client needs - Create best practices through campaigns and share the content internally and externally to elevate the bar of success of TT campaigns. - Drive product innovation based upon client needs. - Spearhead client education on products to advise on the best approach to drive business outcomes for clients and agencies - Outline and oversee all measurement strategies for clients in relation to tracking metrics and delivering results - Build and leverage strong cross-functional collaboration to support clients' needs
Qualifications
Minimum Qualifications - Bachelor's degree or above - 3+ years of experience of digital marketing in in-house marketing, digital agencies, platforms or media side - Ability to analyze data and identify insights - Ability to adapt to rapidly changing environments and work with self-motivation - Fluent in both Korean and English Preferred Qualifications - Experience in performance marketing, preferably app marekting - Experience in account management - Sales oriented mindset to upsell revenue from existing clients - Experience in managing self-serve digital advertising media as well as 3rd-party tracking tools like GA and MMP
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Equal Opportunity at TikTok
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
