Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
The Consulting Services Sales Leader plays a crucial role in translating Microsoft’s Customer Success & Experience (CE&S) Strategy into execution and driving operational excellence to achieve the greatest results possible. Our team drives cross-services portfolio, bringing Customer Success & Experience strategy and priorities to life by accelerating the pace of transformation and enabling Microsoft to deliver business impact at scale through Microsoft Unified and Consulting Services.
Responsibilities
Consulting Market Planning & Execution
Grows relationship management across a broad portfolio of top customers (e.g., strategic [S500], managed customer list, enterprise customer list) with an integrated and intentional One Enterprise approach to achieve Microsoft strategic priorities.
Drives strategic transformation by leading high-impact deal design and project delivery, including support services such as Premier and Unified. Applies deep local knowledge and customer insights to shape value-driven solutions. Actively engages in project governance to advocate for both customer outcomes and Microsoft interests, ensuring delivery excellence.
People Management
- Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
- Model - Live our culture; Embody our values; Practice our leadership principles.
- Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
- Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.
Qualifications
Qualifications
Required/Minimum Qualifications
- Bachelor's Degree or Technical Degree AND 9+ years technology-related, business, professional services, consulting, and sales experience
- OR Master's Degree AND 7+ years technology-related, business, professional services, consulting, and sales experience
- OR equivalent experience.
Additional or Preferred Qualifications
- Bachelor's Degree or Technical Degree AND 12+ years technology-related, business, professional services, consulting, and sales experience
- OR Master's Degree AND 10+ years technology-related, business, professional services, consulting, and sales experience
- OR equivalent experience.
- 8+ years people management experience, including leading managers of managers in a matrixed environment.
- 8+ years sales management experience, including large scale, complex customer engagements.
- 8+ years project management and delivery oversight experience for complex, enterprise customers with Chief Officer (CXO)-level visibility and material impact on the company.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
