Customer Services VP Assistant (Fixed-term contract)

Assistant to VP

• Provide comprehensive administrative and strategic support to the Vice President, ensuring tasks and deadlines are met efficiently.
• Manage the VP’s calendar, coordinating appointments, meetings, and engagements with internal teams and external stakeholders.
• Arrange domestic and international business trips, including travel logistics, itineraries, and related documentation.
• Coordinate communications and meetings across global business units, collaborating with colleagues from diverse cultural and professional backgrounds.
• Prepare business reports, presentations, and briefing materials to support executive decision-making.
• Act as a liaison between the VP and external vendors, outsourcing partners, and affiliated companies to ensure seamless operations.
• Represent the VP in coordinating internal and external meetings, ensuring alignment with strategic business objectives.
• Process expense claims&reports in compliance with the policies.
• Prioritize incoming tasks and meeting invitations to optimize the VP's schedule
• Monitor progress on key initiatives and follow up on action items from leadership meetings. (e.g., ExCom, Dealer CEO, HQ VIPs)
• Draft, edit, and manage confidential correspondence, reports, and executive documents.
• Assist with the VP's transition and adaptation in cross-cultural environments, including language and local business practices.

Identify potential scheduling conflicts or operational risks and proactively resolve them.Please add " Job description " here.

Professional Business Assistance of VP

• Prepare and compile business presentations and materials for key events, such as HQ visits, ROCS events, and any internal strategic meetings.
• Follow up on action items assigned by the Vice President and track timelines to ensure progress and timely completion of company-wide projects.
• Draft, compile, and finalize decision-making documents) for executive-level discussions
• Submit timely and accurate reports to support efficient daily and monthly operations to the relevant BUs (e.g., DNRR, GNRCP, CEO Monthly Report, internal magazine, etc.)
• Represent the entire CS department in preparing and delivering external and internal business agendas and presentations (e.g., Dealer Conference, eMC meetings, internal visitor events)
• Provide end-to-end support for planning and execution of BU events and functions, including Workshops, Townhalls, and cross-functional gatherings.
• Manage the VP office budget, including monthly financial tracking, and support the oversight of departmental budgets by providing regular updates and reports to the VP.
• Deliver operational and administrative support to BU team members to ensure alignment with the VP’s strategic direction and departmental goals.
• Review the use of the transaction chop against the logbook to ensure accurate and authorized usage and submit the relevant documentation to the CFO Office for annual financial audit purposes.

Qualifications

Education

• Minimum bachelor’s degree in Business Administration or Automotive/Mechanical Engineering.
  
  Experience

• Minimum 5 years business experience with at least 3 years’ experience at automobile After-Sales business planning areas or Business Consulting areas with project management position
• Past experiences should include at least one of the following areas: Project Management, Parts and Service Operations, Business Planning and Business Analysis
  
  Specific knowledge
• Proficient in both Korean and English, with strong written and verbal communication skills
• Solid understanding of the automotive aftersales business
• Advanced proficiency in Microsoft Office applications
• Strong interpersonal, communication, and negotiation skills
• Excellent time management and planning skills with a proven ability to execute tasks effectively