What You'll Do:
Criteo is in search of an organized self-motivated Customer Success Manager, Retail Media, to join our team in Seoul.
You will be supporting our Key Account business, with an exciting and growing product within Criteo’s product suite. You will be responsibility for the day-to-day relationship with our clients, ensuring we are meeting their goals, and being a pivotal part of growing these partnerships. You will monitor and optimize existing campaigns to help with increasing our revenue and margins, along with cultivating a strong and productive relationship with clients.
The ideal candidate must have the ability to drive strong business results, deliver outstanding customer experience and industry leading insights; lead and coordinate a virtual team with our supporting functions (Analytics, Technical Solutions, Creative Services); develop strong client relationships and deeply understand their business, anticipate future challenges and bring innovative solutions.
Drive yearly/quarterly/monthly Account plan with advertisers, addressing risks and opportunities.
Provide top level strategic account management to client to ensure retention and satisfaction
Develop and maintain strong partnerships with clients establishing as trusted consultant at all levels, including C-level
Advise on client’s digital strategy and educate advertisers on Criteo’s technology across channels and devices
Run virtual teams internally to ensure that these key clients have the resources they need to deliver growth.
Optimize accounts to improve performance for the advertiser and action growth opportunities to maximize revenue
Aggressively grow revenue and track retention of clients and/or agencies, negotiating additional budgets along with upselling new Criteo’s products
Analyze a wide range of performance metrics and KPI’s to identify personalized solutions on a client level and make sure client goals are reached (ROI, ROAS, Revenue…).
Proactively identify and suggest new processes toward enhancing Criteo’s service
Drive and lead internal account management related initiatives with strong collaboration from cross-functional teams including technical solutions, analysts, creative and products
Create personalized proposals and deliver presentations to clients on a monthly and/or quarterly basis
Win intensive sales by meeting client face-to-face frequently and building great relationships with all the stakeholders
Planning and executing the strategies and tactics to consistently hit revenue and margin targets. This value sales role requires nurturing relationships while operating efficiently and effectively.
Who You Are:
At least 5-7 years proven experience in direct client relationships in online performance media for ecommerce players or brand agency experience. Expertise in Retail, or Consumer Brand verticals is highly preferred.
Demonstrated track record of success in offering outstanding customer service and innovation leading to revenue growth and customer retention.
Growth Mindset. Ability to be pro-active and seek out opportunities; Operate as a team player and foster collaboration; Have a broad vision; Tenacious and flexible; Eager to develop and learn; Dare to challenge the status-quo!
Ability to assess and resolve advertiser/agency issues encountered in the role and up-sell new products
Strong interpersonal and communication skills, with persuasive verbal and written communication expertise
Technical knowledge of site tagging, ad serving, and ad ops would be an advantage.
BA/BS university degree
Fluency in English and Korean
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.
At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.
We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
Work your way – Build your work around your life and not the other way around.
Grow with us – Learning, mentorship & career development programs.
Your wellbeing matters – Health benefits, wellness perks & mental health support.
A team that cares – Diverse, inclusive, and globally connected.
Fair pay & perks – Competitive salary, equity, performance-based rewards and family-friendly policies.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
