Desktop Support Officer- Gangnam

Axiom Technologies is a global IT services partner that supports medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Roles and Responsibilities:

• Provide Level 1 and Level 2 technical support to end-users (onsite and remote).
• Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
• Troubleshoot hardware, software, network, and application issues.
• Manage Active Directory tasks such as user account creation, password resets, and group memberships.
• Support Microsoft 365, Windows OS, VPN, and collaboration tools (e.g., Teams, Zoom).
• Handle IT asset management, including procurement, tracking, and inventory updates.
• Maintain and update IT documentation, user guides, and knowledge base articles.
• Coordinate with vendors for hardware repair and software support as needed.
• Participate in the onboarding/offboarding of employees from an IT standpoint.
• Escalate unresolved issues to higher-level support teams in accordance with SLAs.
• Ensure compliance with IT policies, security standards, and best practices.

Required Qualifications:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum 1-3 years of experience in IT desktop or end-user support.
• Proficiency in supporting Windows 10/11, Microsoft Office 365, and basic networking.
• Hands-on experience with remote support tools (e.g., TeamViewer, AnyDesk).
• Knowledge of Active Directory, Exchange, SCCM, and endpoint security solutions.
• Strong customer service, communication, and documentation skills.

Preferred Qualifications (Good to Have):

• ITIL Foundation certification.
• Microsoft Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM tools.
• Exposure to Mac OS, mobile device management (MDM), and Intune.

Language:

• English

Native: Korean

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]