仕事内容:
■MAIN JOB PURPOSE
The Player Support Agent serves customers by providing product and service information, resolving product and service problems.
■DUTIES AND RESPONSIBILITIES
The Player Support Agent has the following tasks:
- Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
- Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
- Provides support by email and/or chat (as requested by the project)
- Ensures quality of their answers by proofreading their messages
- Escalate questions and comments when answer is not listed
- Prepares daily activities report
- Assists team members to find answer
- Helps forming new agent if requested
- Translates the documents if needed
Our company:
Keywords Studios has been present on the gaming market for 25 years now and we are not stopping there! Right now, we are the leading provider of end-to-end services for the gaming and entertainment industries. We help our clients bring their stories to life by offering a wide range of solutions, from art and audio to testing, localization and finally - Player Support . As a Keywords employee, you will have the opportunity to work on some of the most popular games in the world, standing hand by hand with players, while also developing your skills and career.
Requirement skills:
Mandatory
- Interest in video game
- Excellent linguistic skills in Korean
- Business level of linguistic skills in English
Appreciated
- Customer support experience
- Experience in the video game industry
- Japanese skill is plus
Working hours:
8 hours of work+1 hour break per day - 11AM to 8PM
Working days: Shift based, 5 days per week included weekends and national holidays
Holiday:
2 days off a week
Premium day once a month (Paid day off)
Location:
396 Seocho-daero, Seocho-gu, Seoul, 06619, Republic of Korea
Benefit:
4 National Insurances
Group Health Insurance
Retirement Pension
Annual leave
Paid Sick Leave
Paid Marriage Leave
Annual Health Check-ups.
Seasonal Gift Bonus
Employee Assistance Program
Selection Process:
Document screening → Online interview → Online test → Online final interview→ Offer
Please note that the order of the steps above may change.
Privacy Agreement:
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/ .
その他:
Job Types: Full-time, Contract
Contract length: 6 months
Pay: From 2,400,000원 per month
Language:
- Korean (Required)
- English (Required)
