Power Generation Field Service Technician - Level II

Diagnoses and completes less complex repairs to generators and components at the customer’s site.

Key Responsibilities:

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
• Performs preventative maintenance activities as per documented schedules and standards on power generation products in the field.
• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. 
• Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation.
• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor

Competencies: 
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
• Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. 
• Engine Systems Interactions - Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Power Generation Systems Knowledge - Demonstrates knowledge of Cummins and industry standards by complying with all safe work procedures including Personal Protective Equipment to create a safe work environment; interprets and analyzes Power Generation system operation and integration (switch gear, power system controls, uninterruptable power supply, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
• Product Repair and Maintenance - Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. 
• Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

Education, Licenses, Certifications: 

• Apprentice Certified Power Generation/ Electrical Technician (Preferred)
• Vocational diploma from relevant technical institution 
• Current relevant electrical certification 
• Locally valid driving permit
• This position may require licensing for compliance with export controls or sanctions regulations. 

Experience: 

• Basic level field service work experience
• Intermediate level knowledge of and/or experience with of power generation products
• High Voltage/ Low Voltage experience
• Customer service experience

1 발전기 필드서비스 업무

1. Commercial & Mobile CPG Genset 보증수리 업무 및 유/무상 서비스
2. G-Drive Engine 보증수리 업무 및 유/무상 서비스
3. 보증수리 Report 작성 및 서비스 접수/발송, 기술자료 지원
4. 영업부 직원과의 업무협조 유지 및 영업지원
5. 발전기 설치 점검 및 시운전, 사용전 검사 등 입회 Test 시험, 운전자 교육
6. ATS, Switchgear, DMC 의 유/무상 서비스

2 일일 서비스 업무

1. 서비스 접수 및 보고 후 서비스 실시(필요 시 일정 협의 후 실시)
2. 보증 Field Service 일 경우 서비스 보고서 및 보증 Report 작성
3. 유상 Field Service 일 경우 서비스 보고서 및 세금계산서 발행/발송
4. 영업지원 Field Service 일 경우 영업지원 PO 요청/발행 및 서비스 실시 (서비스 보고서 작성)
5. 기타 견적서 등 작성 및 수리 유지 활동(패키지 서비스 등)
6. G-OEM 및 기타업체에서 서비스 요청 시 엔진번호, 보증기간 Cummins 공급품인지 확인하고 서비스 실시 또는 지역 대리점에 통보 및 기술지원