Overview:
The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.
Are you looking to advance your career and hone your project, people, and relationship management skills? Would you thrive in a fast-paced, team-focused environment where everyone works hard, plays hard, and is rewarded for their individual contributions?
If so, this Research Manager, Client Service position at Guidepoint may have your name on it.
This is a hybrid role based in Seoul.
What you'll do:
- Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
- Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
- Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
- Direct the expert recruitment efforts of the Client Service Associates assigned to support your clients.
- Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
- Work closely with the Project Managers and other team members across Seoul to optimize client use of Guidepoint’s services.
What you have:
- Bachelor’s degree
- Native Level of Korean and fluency in English
- 1+ years of experience client or account management experience
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Ability to work in a fast-paced entrepreneurial environment
What we offer:
- Hybrid work environment, 2 days work from home
- Competitive compensation
- Generous paid annual leave
- Casual and entrepreneurial work environment
- Central office location
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.
Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
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