Title: Retail Field Trainer, Retail Training & Development
Reports to: Senior Manager, Retail Training & Development, Coach Korea
Location: Seoul, Korea
Coach is a leading design house of expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
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Key Responsibilities
Primary Purpose:
To develop employee competency to maximize sales performance of the brand, deliver and execute training program to local retail staff and enhance each store’s sales/service quality. The incumbent will have a dotted reporting line to Senior Area Manager in Retail to deliver skill building training solutions.
Key Responsibilities:
- Conduct store visits on regular basis to ensure all store training programs are properly delivered and conducted as optimal quality.
- Provide coaching and feedback with frontline staff.
- Monitor and implement the training action plan alive.
- Understand retail business and create an action in line with business direction in a timely manner.
- Partner with Retail Management to identify and address sales opportunities on sales floor.
- Evaluate and provide coaching on service opportunity elements of brand products and service experiences based on customer feedback, in collaboration with the store manager.
- Review localized contents before publishing on the in-house learning platform.
- Work closely with training manager and global team to receive all training related guide and develop contents.
- With the cooperation of training manager, maintain training tools updates.
Education, Experience and Qualifications:
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- University graduate or above in related disciplines
- Minimum 4 years training experience in a customer contact (multi-location) environment.
- Retail store experience is a plus.
- Motivate and inspire people to adapt to deliver the Company strategy.
- Ability to conduct training and in-store coaching sessions.
- Able to travel across the country to in-store training.
- Excellent communication skills, presentation, and interpersonal skills.
- Great Team Player.
- Fluent in Korean and English.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
