BOTTEGA VENETA Retail Trainer

To enhance the competencies of individual employees in their assigned Region by conducting training programs that will boost employee's performance in alliance with company's core values through the delivery of a training curriculum and learning materials for all training phases.

• To collaborate with WW Training Department and ensure the training is coherent and consistent within their Region
• To support the organization, the yearly training Calendar for their Region in accordance to local needs and WW Training Department guidelines and build annual training program and prepare teaching plans
• To collaborate with their direct report and support any local training adaptation needed in line with local cultural difference and local needs whilst respecting Brand Global guidelines
• To organize and deliver classroom Immersion program for newly hired retail employees following WW Training Department guidelines ensuring new hires are trained.
• In charge of the coaching for their Region to guarantee the achievement of Service Excellence in the stores by regular training and in the filed coaching of Service Values, selling techniques & Client journey
• To organize classroom, digital training to develop skills necessary to the sales team in their Region
• The ability to adapt to different level of understanding and ability of participants by identifying and evaluating strengths and weaknesses and deal with challenging situation with a positive and solution finding approach
• Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and periodically evaluate ongoing programs to ensure they reflect local specificities
• Follow-up on mystery shopping results and support the service evaluation and improvement needed
• Evaluate and review local-specific training materials and tools, updating as appropriate to ensure maximum effectiveness
• Collect feedback from Store manager /Retail team to identify the training needs and suggest improvements
• Stay abreast of the new trends and tools in employee development and competitors
• Supervise the proper deployment of the training related materials.
• Develop or oversee the production of classroom handouts, instructional materials, aids and manuals following WW Training Department guidelines and local needs
• Work with the manger in the training budget definition for the area of reference and ensure its control
• Report monthly training/ coaching result and trainee's feedback to manager and stake holders

• At least 2 years of experience as a trainer in a luxury fashion or retail industry.
• (In case of Senior trainer, at least 5 years as a trainer)
• At least 1 year of field coaching experience is mandatory
• Minimum of 1 year of retail and stores experience is preferred

• In depth understanding of luxury fashion, client experience and selling skills are mandatory

• The ability to work in a team, to show flexibility, courteous manners and project a positive attitude is required
• Excellent understanding of adult Learning and blended learning is required
• Ability to present information to a variety of audiences through excellent presentation skills and facilitating skills
• Ability to find cause of service problems and offer proper solution
• Good digital and computer skills are required and adequate knowledge of learning management software
• Excellent organization skills and the ability to do multi-task is required
• Good in English is mandatory

Regular 2025-07-29 Full time BOTTEGA VENETA KOREA LLC