Job Overview
Medical Information Specialist responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.
Essential Functions
- To Prioritize and complete the assigned trainings on time.
- Medical Information Specialist responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers and responding to their enquiries about products.
- Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products.
- Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.
- Clarify, investigate and capture adverse event and product quality information.
- Translation of content where necessary.
- Ensure to meet quality standards per project requirements.
- Ensure to meet productivity and delivery standards per project requirements.
- To ensure compliance to all project related processes and activities.
- Read and acknowledge all necessary IQVIA standard operating procedures (SOPs) and customer SOPs as required. Ensure all required training is executed in a timely fashion and documented. Work towards ensuring your individual training plan and training transcript are reconcilable.
- Creating, maintaining and tracking cases as applicable to the project plan.
- Identify quality problems, if any, and bring them to the attention of a senior team member.
- To demonstrate problem solving capabilities.
- Liaise with different functional team members, e.g. project management, clinical, data management
- May liaise with client in relation to details on day to day case processing activities.
- May liaise with client in relation to details on day to day case processing activities.
- To mentor new teams members, if assigned by the Manager.
- Attend project team meetings and provide feedback to operations manager on any challenges/issues or successes.
- Perform other duties as assigned.
- Lead/ Support department Initiatives
- 100% compliance towards all people practices and processes
Qualifications
- 1 year contract position
- Bachelor’s Degree in Pharmacy, Nursing or equivalent Scientific or healthcare discipline or allied life sciences
- Experience in Pharmacovigilance in Pharma industry will be an advantage
- Working knowledge of applicable Safety Databases and any other internal/Client applications.
- Knowledge of applicable global, regional, local clinical research regulatory requirements
- Bilingual in English and Korean
- Reporting to Manager based in Malaysia
- Flexibility to operate in shifts and holiday coverage
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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