About Coupang
Coupang is one of the largest and fastest growing e-commerce platforms on the planet. We are on a mission to revolutionize everyday lives for our customers, employees and partners. We solve problems no one has solved before to create a world where people ask, “How did we ever live without Coupang?” Coupang is a global company with offices in Beijing, Los Angeles, Seattle, Seoul, Shanghai, and Silicon Valley.
Team Description:
- We are seeking an experienced Senior Manager, Immigration to join our Global Immigration team. The ideal candidate will have extensive experience in managing immigration programs, with a strong preference for those with in-depth knowledge of APAC immigration processes. This role focuses on operational excellence, data-driven program enhancements, and stakeholder management to ensure efficient and compliant immigration processes across our global organization.
Key Responsibilities:
• Manage day-to-day operations of the global immigration program, with a focus on the APAC region
• Develop and implement standard operating procedures to ensure consistency and efficiency in immigration processes
• Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high-quality service delivery
• Identify bottlenecks and inefficiencies in current processes and propose practical solutions
• Serve as the primary point of contact for internal stakeholders on immigration matters
• Provide expert guidance on complex immigration cases and policy interpretations
• Ensure compliance with global immigration laws and regulations, with a particular focus on APAC countries
• Stay informed about changes in immigration policies and assess their impact on operations
• Conduct regular audits of immigration processes and documentation to mitigate risks
• Collaborate with vendors to implement process improvements and technology solutions
• Develop and deliver training materials on immigration processes for employees and stakeholders
• Create and maintain documentation of operational procedures and best practices
• Responsible for performance management, career development, and ongoing training for Immigration team members in Korea and in Taiwan
• Undertake other tasks as assigned by Leadership, and as needed to fulfil Functional or Business needs and objectives
The Ideal Candidate has:
• Extensive experience in global immigration program management, with a strong preference for candidates with significant APAC immigration expertise
• 1+ years’ experience of global or APAC people management experience
• Proven track record in operational process improvement and service delivery enhancement
• Excellent analytical skills with the ability to interpret data
• Strong stakeholder management and communication skills
• Experience resolving urgent issues, with a strong sense of accountability and judgment
• Ability to prioritize effectively and manage multiple complex projects and tasks tracking key dates and deliverables
Recruitment Process
• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. • Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
• The employment type of this position is regular including 12 weeks probationary period.
• This job posting may be closed prior to the stated end date for application if all openings are filled.
• This position includes 12-weeks of probation period.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.
