Position
As part of the Client Insight & Clienteling team in Shinsegae Main, the maison’s largest and most strategic retail location in Korea, this position plays a vital role in supporting personalized client experiences and CRM initiatives that drive loyalty and sales. This role partners closely with store teams and cross-functional departments, to execute elevated clienteling programs that match the scale and expectations of Shinsegae Main mega store environment. This position will directly report to Client Insight Manager and dotted line report to Head of Store – Shinsegae Main.
Job responsibilities
Client Communication
- Support the execution of local communication strategies in alignment with global brand direction, tailored to the scale and audience of Shinsegae Main store.
- Assist in the activation of high-impact social campaigns to engage the maison and diverse client base across multiple floors and categories.
- Monitor market trends, store traffic patterns, and competitor activity to inform local actions.
CRM & Client Insights
- Leverage CRM data to support segmentation and personalization across client base.
- Track and report key client KPIs across categories/floors to help the store team fine-tune their approach.
- Collaborate with store teams to execute large-scale and tiered client engagement actions.
- Ensure CRM activities are consistent with global standards while adapted to the scale of the store.
Clienteling Environment
- Support the deployment of storewide clienteling tools and ensure adoption across multiple categories
- Help coordinate and execute pilot projects designed to elevate client service in the store.
- Promote a culture of client-centric excellence across all store departments and service areas.
Profile
- 3–5 years of experience in client development, CRM, marketing, or luxury retail
- Familiarity with clienteling platforms, CRM tools, and social media engagement
- Excellent communication skills with ability to work across diverse store teams and categories
- Strong organizational and analytical skills; comfortable handling data and drawing insights
- Good command of verbal and written English
LOUIS VUITTON
MAISON
Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.
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