Our MTD and award-winning machine learning-based engine protects against device, network, phishing and application attacks for IOS, Android and Windows devices, using a non-intrusive approach to always protect privacy of users.
We are currently looking for a Customer Success Manager (Resident Engineer) with expertise in mobile security solutions. This role acts as a trusted advisor to the customer and will manage post-sale customer relationships ensuring customers derive maximum value from our solutions while proactively addressing challenges to strengthen long-term relationships. This position will be focused on a key enterprise client working primarily onsite at Client’s location. The role requires a blend of strong Customer management experience with a strong technical background.
Key Responsibilities:• Customer Onboarding & Adoption: Guide customers through onboarding, ensuring a smooth deployment of mobile security solutions. Develop customized success plans to accelerate adoption and time-to-value.
• Account Management & Retention: Serve as the primary post-sales contact for strategic accounts, ensuring high customer satisfaction and retention. Regularly engage with key stakeholders, CISO, and security teams to align solutions with business needs. Identify renewal risks early and develop mitigation strategies.
• Technical Advisory & Problem-Solving: Understand customer security challenges and provide best practices on mobile threat defense, app shielding, and endpoint security. Collaborate with support and engineering teams to resolve technical issues efficiently. Stay updated on the latest mobile security threats and compliance trends to educate customers.
• Growth & Expansion:Identify upsell and cross-sell opportunities, working closely with the sales team to expand usage. Provide insights from customer feedback to improve product offerings and roadmap. • Customer Advocacy & Reporting:Conduct business reviews to showcase ROI, adoption metrics, and security posture improvements. Act as the customer’s voice within the organization, advocating for feature enhancements. Support case studies, testimonials, and reference-able accounts to drive new business.
Qualifications & Skills:• B.S. in Computer Science or an equivalent engineering degree • 10+ years of experience working with Enterprise software solutions, startup experience desirable• 3+ years of experience in Customer Success, Technical Account Management, or Security Consulting• Experience in Mobile Security, App Security, Endpoint Security, or SaaS-based cybersecurity solutions• Strong knowledge of mobile threat detection (MTD), app shielding, and compliance requirements• Ability to communicate technical concepts to both technical and non-technical audiences• Self-motivated, strong problem-solving and relationship management skills• Experience working with cloud environments (AWS, Oracle, GCP) is a plusZimperium, Inc. is a global leader in mobile device and app security, offering real-time, on-device protection against both known and unknown threats on Android, iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time, most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning, patented z9 machine learning-based engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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