Major responsibilities:
- Provide service-related assistance by phone support
- Attend field breakdowns and repair crane in a timely manner
- Maintain service reports and submit these in a timely manner upon completion of repair
- Provide feedback on component failure
- Train distributors in the commissioning of the first new product
- Analyze and troubleshoot warranty problems when beyond the scope of the distributor or customer
- Interact with Manitowoc Crane Group (MCG) based personnel on matters pertaining to service materials, product requirements, availability, and code compliance
- Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties
- Analyzes reports of technical problems to determine trends affecting future design, production, service and maintenance processes and recommends modifications to eliminate future problems
- Other ad-hoc duties as and when assigned by the superior
Requirements:
- Minimum of 3 to 5 years of technical service & support related working experience preferably in the crane industry or heavy equipment industry;
- An Engineering degree in either mechanical, hydraulics or electrical engineering preferred or equivalent trade experience and skills may be considered;
- Ability to read and work with electronic and hydraulic schematics;
- Possess strong analytical skills in the evaluation of reports of technical issues, research findings, and/or output of a system/process etc.
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