[ About ZEISS ]
ZEISS는 1846년 독일에서 시작된 글로벌 광학·광전자 기업으로, 180년 이상의 전통을 바탕으로 전 세계 약 43,000명의 임직원이 함께하고 있습니다.
ZEISS Korea는 1986년 설립 이후 꾸준한 성장을 이어오며, 현재 ZEISS 글로벌 시장 중 상위 5대 매출국으로 자리잡았습니다.
ZEISS는 반도체(Semiconductor Manufacturing Technology), 산업 품질 솔루션(Industrial Quality Solutions), 연구용 현미경 솔루션(Research Microscopy Solutions), 의료기기(Medical Technology), 시력 교정 및 소비자용 광학(Vision Care) 등 5개 핵심 사업 부문에서 혁신을 이끌고 있습니다.
[ Job title & Location ]
Job title: CRM Specialist
Location: 서울 (송파구 문정동)
[ Job Description ]
- Collect and prioritize local CRM requests for escalation to HQ in Europe.
- Facilitate the alignment of Sales and Service workflows with the new CRM system (Salesforce).
- Coordinate with HQ in Europe on the delivery and enhancement of CRM features.
- Serve as the local promoter, expert, advisor, and trainer for CRM processes and operations.
- Develop, plan, and deliver CRM process training programs for the Korean team.
- Continuously monitor CRM adoption and drive improvement initiatives.
[ Job Requirements ]
- A minimum of 5 years of hands-on CRM experience is required, with additional background in Process Excellence, Sales/Service, or Marketing considered an asset.
- Proficiency in English (both written and verbal)
- Bachelor’s degree in Business Administration, Engineering, or a related field
- Strong proficiency in Microsoft Office and CRM systems (Salesforce preferred)
[ Job Competencies ]
- Positive mindset and openness to change
- In-depth understanding of CRM processes and business data flow
- Strong analytical and detail-oriented skills
- Effective communication with multiple stakeholders, including global teams
- Collaborative mindset with a focus on shared goals
- Ability to distill complex information into clear, actionable messages
- Skilled in managing multiple projects simultaneously under pressure
Your ZEISS Recruiting Team:
JoEun Kim （김조은）, KyuYul Jung （정규열）, ShinBi Park （박신비）, YuNa Jung （정유나）