Department Cross Border eCommerce
LevelExperienced (Team Lead)
LocationSouth Korea - Seoul
The Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics, operations, payments, product related services, overseas warehouse fulfillment and business intelligence. Browse our Cross Border eCommerce team openings to see how you can make an impact with us.
Job Description:
Vendor Management & Compliance
- Oversee warehouse, line haul, and CC vendors, ensuring SLA compliance and service quality
- Monitor KPIs, contracts, and audit readiness, resolving escalations and safeguarding operational integrity.
- Conduct regular business reviews with vendors to align performance with Shopee standards.
Cross-Border Logistics
- Manage end-to-end cross-border process from Korea and Japan to SEA and LATAM, from export CC to import CC.
- Identify bottlenecks and implement solutions to improve lead time, cost, and reliability.
Operational Excellence & Cost Management
- Drive P&L improvement through vendor negotiations, process optimization, and performance tracking.
- Lead RFQs to secure competitive rates and reliable services.
- Standardize SLAs for 3PL contracts covering delivery, payment terms, claims, COD remittance, and reconciliation.
Leadership & Strategy
- Lead and mentor the team to achieve operational KPIs and business goals.
- Collaborate with regional SLS teams to align on best practices.
- Develop strategies to scale operations and support Shopee’s growth in Korea.
Requirements:
- Candidates with 7-8 years of experience
- Excellent in both written and verbal communication
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eager to learn
- Driven and motivated
- Has passion in the e-commerce industry
- Experience in B2C beauty export and SEA markets is a plus