Client Success Specialist, APAC 모집부문 및 자격요건 모집부문 담당업무 자격요건 인원 영업지원 [담당업무] A. Overall Purpose of The Job The Client Success Specialist is part of a Client Services team that will handle all requests and queries sent from our clients and sales team in the region. A Client Success Specialist is a front line, customer facing and customer advocate role, responsible for managing client requests, educations, questions, or issues related to all International SOS products and services. This role requires a customer-centric focus, the ability to learn how our solutions can be configured including options, good grasp of how multiple products should be positioned as a solution and the ability to clearly answer a client request. The role is also responsible for liaising with cross functional teams and projects as required, including but not limited to working with the technical teams, Sales Organisation, Assistance and operation teams, quality teams, product management, data reporting team, project coordinator to ensure overall client satisfaction with services. B. Key Responsibilities Key Responsibilities of Client Success Specialist include, but are not limited to: - Manage and support the regional client portfolio as a team. - Handle client implementation and onboarding. - Supports Account Management and Business Development teams for client review and discussion - Responsible for client satisfaction, working in partnership with Sales organization and other relevant team including any team indicated in “Works Closely with” section. - Ensure client training and education. - Drive optimal usage of our products. - Ensure that client data and information is maintained. - Maintain up-to-date product and road-map knowledge and expertise. - Adopt process improvement initiatives. In addition to the above responsibilities the Client Success Specialist will support across the four pillars. - Client Onboarding (Managed by Specialist and Partner pillar) - Client Success Specialist - Client Success Partner - Sales Operation There can be flexibility in moving to a different pillar as requested based on business needs. C. Job Profile Required Work Experience - Proven experience (1 year) in a client success role, with international corporate organizations. - Proven service delivery experience for an enterprise application that is delivered B2B services . - Exposure in dealing with multiple contacts from different geographical areas. - Good project management experience. - Global knowledge and previous experience to international markets. - Ability to establish and maintain relationships with clients and cross departmental team members. - Ability to work across technical and business unit teams to achieve results. - Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience. - Excellent communication skills (oral, written, and listening). - Commitment to excellence, team, and team building. - Commitment to provide a high level of service to customers. - Proven experience in offering innovative, creative solutions. - Proven eye for detail and accuracy. - Excellent organization skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities. Required Competencies (Critical competencies and behaviours necessary to successfully perform the job) - Delivering Results & Meeting Customer Expectations: Focuses on customer needs and satisfaction, sets high standards for quality and quantity, monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way, and consistently achieves project goals. - Following Instructions & Procedures: Appropriately follows instructions, follows procedures and policies, punctual and keeps to schedule, and demonstrates commitment to the organisation. - Teamwork: Demonstrates an interest in and understanding of others, listens, consults others and communicates proactively, supports and cares for others. - Audience Awareness: Consistently responsive in synthesising questions, requests and expectations and can respond professionally and appropriately to all stakeholders. - Writing & Reporting: Writes in a well-structured, logical way, simplifying and sythesising for audience requirements. - Applying Expertise & Technology: Develops job knowledge and expertise quickly, and applies this technical expertise to client queries, demonstrating an understanding of interconnected systems and dataflows. - Learning & Researching: Rapidly learns new tasks and commits information to memory. Able to gather comprehensive information to support decision making. - Analysing: Analyses various data and information sources, seeking relationships, patterns and trends. Probes for further information and produces workable solutions. - Planning & Organising: Sets clearly defined objectives and projects well in advance and takes account of possible changing circumstances. Manages time effectively. - Creating & Innovating: Produces ideas, solutions, approaches or insights, to meet client need. - Adapting & Responding to Change: Adapts to changing circumstances, new ideas and change initiatives. Adapts interpersonal style to suit different people or situations, and shows respect and sensitivity towards cultural and religious differences. - Coping with Pressure & Setbacks: Works productively in a pressurized environment, and keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life and maintains a positive outlook. Handles feedback well and learns from it. - Achieving Personal Work Goals & Objectives: Tackles demanding goals with enthusiasm. Identifies development strategies needed to achieve career goals and makes use of development and training opportunities. Required Skills & Languages - Innovative, creative problem solver with an eye for detail and accuracy. - Self-motivated and self-starter enjoys high level planning as much as detailed tasks. - Ability to work in a multi-lingual, multi-cultural environment - Ability to communicate in Korean, and English at native level (oral and written). - Ability to speak another language relevant to location and client base is a good advantage: Japanese, Chinese. [자격요건] 경력: 경력 1년 학력: 대졸 이상 직무기술: 영업지원 0 명 근무조건 고용형태: 정규직(수습기간6개월) 급여조건: 회사내규 전형단계 및 제출서류 전형단계: 서류전형 >; 1차면접 >; 2차면접 >; (필요시) 3차면접 >; 레퍼런스 체크 및 채용신체검사 >; 최종합격 접수방법 접수방법: 인크루트 접수 접수양식: 인크루트 이력서 추가 제출서류: 국·영문 이력서 (word 파일로 제출) 기타 유의사항 입사지원서 및 제출서류에 허위사실이 있을 경우 채용이 취소될 수 있습니다. 00
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