Job Description:
Details of the Division and Team:
The Implementation & Client Service Officer is dedicated to deliver customer driven solutions which contribute to the profitability and growth of their dedicated client base. Also, they deliver an excellent client service experience, striving to enhance existing relationships through improved service and developing a service model and reputation that attracts new clients. They assist with client issues independently, proactively and efficiently to the satisfaction of the client.
They also offer feedback to and share best practice with team members as required so that their individual and collective performance meets the current and future needs of the Bank. In some cases they support preparation of on-boarding initiation, liaising with clients, Sales and Operations to obtain information to satisfy internal policies and external legal/regulatory frameworks.
What we will offer you:
A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.
You can expect:
Corporate Group Insurance – premium borne by company
Medical Checkup – cost borne by company (annual/ biannual basis subject to the employee’s preference)
Remote working arrangement called “Future of Work”
EAP – free and confidential counseling, online work-life resources
Your key responsibilities:
Responsible for Cash Management Product Implementation including account opening coordination, Internet Banking setup and customer ERP
2nd level support for customer on db-direct internet
Provides the customer training that is the last stage of the implementation process.
Participate in client calls to evaluate and address non-standard client requirements where necessary.
Manages on-going technical support customers, customer support, and incident resolution.
Manages dialogue with IT in systems during Product implementation
Provide Information on Payment Tracking, Account Information and Payment details.
Investigation of Non-receipt of Funds, Payment Failure, DB internet banking inquiry
Collaboration with the client and coverage team to develop and execute an implementation plan, establishing clear expectations and providing transparency of timelines using project management principles and practices
Your skills and experience:
Technical/ Implementation background/ skills preferred
Ability to work well within tight deadlines and good time management skills are required
Strong organizational skills and interpersonal skills to communicate with internal and external stakeholders effectively
Bachelor’s degree
Fluency in Korean and English ( written / spoken)
How we’ll support you:
Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career
About us and our teams:
Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
Deutsche Bank & Diversity
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
