On-Site Service Specialist

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Your responsibilities:

• You will diagnosis and resolve IT-related issues effectively and efficiently, ensure that computers are delivered in a 'ready-to-use' condition for IT users.

• You will provide ad-hoc training to users on common IT issues and guides them through self-service tools, manage the physical stock of devices and accessories, including updates in the configuration Management Database (CMDB).

• You will conduct regular inventory check for relevant hardware, coordinate logistics by utilizing local logistics providers to transport and relocate devices between locations.

• You will handle warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors, identify and report potential risks that could impact the quality of OSS services.

• You will offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support, host and assist third-party technicians.

• You will perform routine checks of computer rooms, including monitoring temperature, air conditioning, cabling and general functionality.

• You will adhere to prescribed OSS governance, which involves participating in meetings and following the escalation process and among other responsibilities.

• You will follow OSS procedures as outlined in the runbook, Standard Operating Procedures (SOPs) and knowledge articles.

• You will recommend equipment modifications or improvements to achieve operating efficiencies and ensure customer satisfaction within a factory environment (when applicable).

• You will support process engineering & maintenance as related to non-standard IT hardware, non-standard systems, IT-related production equipment, machine control issues, etc. (when applicable)

• You will be responsible for the setup and deployment of hardware of various types of software (when applicable).

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Formal qualification in IT completed from an accredited university or college OR completed an apprenticeship in the field of IT.

• Minimum 3 Years work experience.

• Proactive and solution-oriented mind-set.

• Demonstrates an ability to work independently and is self-driven.

• Legal authorization to work in applied location is required.

• We will not sponsor individuals for employment visas now or in the future for this role.

• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in local language and English.

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