Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries under the PRADA, Miu Miu, Church’s, and Car Shoe brands, and employs people of over 100 nationalities. The acquisition of Pasticceria Marchesi 1824 marked the Group’s entry into the food sector, applying the same high-quality standards. Also highly proactive in the field of art, the Prada Group strengthens its presence through contemporary art projects that are constantly evolving.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the pursuit of excellence. The engine of our success is the importance and value we place on the talent and passion of our people, which drives their professional growth.
JOB PURPOSE
Develops, implements and delivers Retail/Store Training programs to all sales staff of the stores in their geographical area as a concrete lever to support business development and all Store’s strategic objectives.
Actively contributes to the development of store staff quality and key Store KPIs (i.e. Sales, VPT, UTP, Customer Experience, etc.).
Ensures continuous alignment with Headquarters Retail Training team regarding local training programs and development opportunities.
RESPONSIBILITIES
- In collaboration with local business support departments (Retail, HR, Marketing, etc.) and Headquarters Training leadership, identifies local training needs for store personnel, with the goal of developing effective and efficient training programs
- Creates, develops and implements training programs using a variety of delivery modes (in-person, digital platforms, gamification apps, one to one, one to many, zoom, exercises, role play, etc.)
- Trains store staff to ensure the best Customer Experience, in line with Corporate and Brand standards
- Trains store staff, ensuring proper implementation of the Client Journey (Human Touch, Brand DNA, Clienteling, etc.)
- Supports Retail Merchandisers in the delivery of Product Training
- Maintains a widespread presence on the sales floor, supporting store teams through continuous observation and targeted feedback on customer interaction behaviors
- Is part of the onboarding process for the store’s new joiner, training the new resources together with HR department on the various content
- Monitors the effectiveness of Training activities, both through analysis of quantitative and qualitative KPIs (e.g.: Net Promoter Score), and through direct observation on the sales floor and feedback from Retail management
- Provides continuous feedback to Head Office Line Managers/HR and Store Management on the progress of the team and individual members
- Manages budgets and costs related to store training
- Works effectively with digital tools and LMS platform
- The above activities are listed as examples and not exhaustive.
KNOWLEDGE AND SKILLS
- Bachelor’s degree
- 7 years minimum work experience as Store/Retail Trainer with special focus on Client Journey and Clientelling
- Highly developed interpersonal communication and presentation skills
- Client centric attitude, team working, problem solving, flexibility and empathy
- Ability to analyze data to manage reports and surveys, not only related to trainings or appraisals (quantitative and qualitative) , but also to store KPI’s in order to define store training needs and focus areas
- Ability to structure and deliver full training cycle including: in person activities, webinars, e-learnings, other digital tools
- Proficient in Microsoft Outlook and Office Suite, LMS digital platforms, training digital solutions
- Excellent project management skills
- Experience planning and budgeting
- Languages: English will be considered a plus
- Up to 75% travel required throughout the market
DISCLAIMERS
- Applications will be reviewed on a rolling basis, and the position may be filled before the application deadline. We encourage interested candidates to apply as soon as possible.
- The responsibilities listed in this job description are not exhaustive and may be subject to change as business needs evolve.
- Applicants must be legally authorized to work in Korea without company sponsorship.
- Any false or misleading information provided during the application process may result in the withdrawal of an offer or termination of employment if discovered after hiring.
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Diversity is an essential element of social sustainability and a core value of the Prada Group.
Respecting each individual's unique characteristics is the foundation for creating an inclusive work environment where everyone can fully realize their potential. Today, in an increasingly integrated and globalized society, one of the key goals of the Prada Group is to understand and support each member so, they can achieve their objectives and aspirations. The Prada Group is made up of employees from over 104 countries, cultures, nationalities, and backgrounds. Our commitment to equal opportunities is reflected not only in recruitment but also in our compensation and benefits systems.
