In this position you will....
…lead and manage key accounts in the Device Protection sector, ensuring governance, and nurturing relationships. It includes developing strategic plans aligned with key accounts' missions and Bolttech’s strategy to drive revenue growth. Additionally, you will identify new business opportunities in Device Protection, focusing on relationship management for successful execution and long-term partnerships.
You will be responsible for…
- Planning and aligning long-term and annual strategies/goals for partnerships and business growth in the Device Protection sector, ensuring alignment with overall business objectives.
- Identifying and targeting market segments for new business development within the Device Protection industry, both within key accounts and beyond.
- Developing a robust pipeline of initiatives and actively pursuing new opportunities to expand the Device Protection business, while optimizing existing initiatives for maximum impact.
- Innovating to leverage Bolttech's digital capabilities, enhancing both B2B and end-customer experiences within the Device Protection product offerings.
- Deepening and broadening key account relationships by identifying emerging opportunities, and delivering new products or channels that align with market needs.
- Managing key accounts while developing trust and long-term partnerships at every level, driving success across the Device Protection portfolio.
- Gaining a deep understanding of key customer needs and ensuring expectations are met, while aligning with Boltone's broader Device Protection objectives.
- Expanding relationships by continuously proposing tailored solutions that meet client goals and enhance their engagement with Device Protection offerings.
- Ensuring timely delivery of propositions and services, while maintaining high standards of service within the Device Protection space.
- Serving as the primary communication link between key accounts and internal teams, ensuring alignment on strategies and delivery of Device Protection solutions.
- Resolving any issues or challenges faced by customers, addressing complaints, and maintaining high levels of customer satisfaction within the Device Protection segment.
- Managing sales and service teams to drive profitable growth and optimize performance across the Device Protection business.
Staying up to date with market trends in the Device Protection industry, implementing strategic actions to respond to evolving market conditions and opportunities.
For you to be successful…
We expect you to be able to demonstrate the following key competencies
Customer focus
・Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results
・Regularly spends time personally interacting with customers; encourages, enables and empowers team to do the same
Collaborative
・Fosters effective team communication and dialogue based on integrity, identifies opportunities to gain consensus for team options, decision and outcomes
・Establishes a wide network and active partnerships. Motivates teams across the organization to collaborate to deliver mutually-beneficial outcomes across a diverse range of stakeholder interests.
Communication
・Highly proficient communicator; focused on interacting and listening to and synthesizing others’ ideas. Explains complex issues clearly and succinctly
・Shares accurate, timely information with the right people in an appropriate format for the audience
Impactful
・Translates strategic priorities, objectives and targets into goals for team. Provides frameworks for measurement.
・Holds self and others accountable for achieving and exceeding challenging targets and delivering quality results
Adaptable
・Anticipates and is proactive in adapting own and team’s approach in response to changes in the strategic and/or operational direction of the organization
・Is quick to adapt approach and act flexibly in response to changes in the strategic and/or operational direction of the organization
You will require the following qualifications and skills
・Bachelor's Degree in any discipline from reputable university or BSc/BA in business administration, sales, or relevant field
・Minimum 8+ years' experience as Account Manager or sales and providing solutions based on customer needs
・Proven experience in managing large / complex key accounts with multiple stakeholders
・Experienced in the field of marketing / customer relations at least 5 years
・Enjoy working in a fast-paced environment and be able to work effectively and cooperatively with internal stakeholders and other cross-border collaboration
・Excellent organizational skills with ability in problem-solving and negotiation
・Ability to use data to drive and influence decisions, leverage bolttech data science capabilities to improve sales performance or recommend changes in strategies
・Excellent communication, presentation, and interpersonal skills
・Advanced knowledge in MS Office applications, especially MS PowerPoint and Excel
