Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & Responsibilities
Deliver exceptional customer service to meet the expectations of on-site clients.
Ensure timely completion of preventative and reactive work requests.
Manage the preventative and reactive maintenance database to efficiently handle work order and ticket requests.
Provide supervision during major works to ensure high-quality workmanship.
Conduct root cause analysis on major reactive faults and assess proposed rectifications with technicians to ensure suitability and effectiveness.
Perform regular site inspections and assessments to maintain building procedures and performance measures.
Assist with requests related to management, operations, and financial audits.
Coordinate and oversee day-to-day operations of facilities management for assigned properties.
Serve as a liaison between property owners, tenants, vendors, and internal stakeholders.
Respond promptly to maintenance requests, resolve issues, and achieve satisfactory resolutions.
Schedule and manage routine inspections, maintenance, and repairs of facilities.
Cultivate strong vendor relationships, including obtaining quotes, negotiating contracts, and ensuring compliance with service level agreements.
Ensure compliance with health, safety, and environmental regulations.
Maintain accurate records of maintenance activities, service contracts, and warranties.
Provide regular reports to management on facility performance, maintenance activities, and adherence to budget.
Required Knowledge, Skills and Abilities
Diploma in Facilities Management or a related field is preferred.
Proficient in both written and spoken English.
Strong interpersonal skills for effective communication with various stakeholders.
Extensive experience in the built environment, with a solid understanding of HVAC, electrical, plumbing, carpentry, and general handyman tasks.
Previous experience in a similar coordination role would be advantageous.
Goal-oriented mindset with the ability to focus on meeting performance targets.
Strong problem-solving skills, capable of effectively resolving complex issues in ambiguous situations.
Self-motivated and able to work independently with minimal supervision.
adept at prioritizing and managing operational works efficiently and within deadlines.
Quick to learn and adapt to utilizing required software.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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